Our Promise to you
Once an order is placed, our team will carefully collect your hair from the clouds and pack it with love & care. All orders are sent when all items are ready in full. Meaning if you have a pre-order item in your order =, all items will wait until the last item is available and then will be sent out at the same time.
We use An Post and DPD for most of our deliveries within the EU. Please do note that your country may expect you to pay the duty fees required to import goods into your country - a fee that might be placed on delivery by your country's government.
You can expect your parcel within 1-13 business days depending on the delivery type you pick. When we ship the order you will receive a confirmation email with a tracking number. Please don't stress if there are no scan events within the first day as the system can take a day or so to catch up.
Standard Delivery - 1-3 Business Days (Ireland & UK)
Next Day Delivery - Guaranteed Next Business Day if placed before 3PM (Ireland Only)
Int'l & Pre-Order Deliveries - 5-15 Days